FAQ

What types of products do you offer?

We specialize in bedroom and bath furnishings and accessories, including area rugs, bath towels, bathroom storage solutions, bedroom furniture, beds, blackout curtains, blinds & shades, and various decorative items to transform your living space.

Are your products suitable for small spaces?

Yes! We offer many space-saving solutions like daybeds, bedroom benches, and innovative storage options perfect for apartments, dorm rooms, and cozy homes.

Do you offer blackout window treatments?

Absolutely! We have a dedicated “Blackout” category featuring curtains, drapes, blinds, and shades designed to block light effectively for better sleep and energy efficiency.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and checkout faster in the future.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your email address on file.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to assist you.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes! We use industry-standard encryption to protect your payment information and ensure secure transactions.

Where do you ship?

We ship globally to most countries! Unfortunately, we cannot ship to some remote areas and parts of Asia due to logistical constraints.

What shipping options are available?

We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment

How long does order processing take?

We process all orders within 1-2 business days before handing them to our shipping partners.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery every step of the way.

What is your return policy?

We offer a 15-day return policy from the date you receive your items. Products must be in original condition with tags attached.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your payment provider.

How can I contact customer service?

Reach us anytime at [email protected]. We’re here to help you create your dream space and will respond to inquiries within 24-48 hours.

What’s your physical address?

DHP Sales Store
3782 Maple Street
Los Angeles, US 90017