Shipping Information

At DHP Sales Store, we are dedicated to bringing beautiful and affordable home furnishings to your doorstep, no matter where you are in the world (excluding Asia and a few remote regions). We strive to process and ship your order with care and efficiency.

Order Processing Time

Please allow 1-2 business days for us to process your order before it is shipped. You will receive a confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS.
    • Available on all orders over $50.
    • Delivery Time: 15-25 business days after shipment.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather events.

Our Hassle-Free Returns & Exchanges Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your new accent rug, bedroom bench, or any other item, our straightforward policy is here to help.

Important Note on Final Sale Items: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following product categories. All sales for these items are final.

  • Bath Rugs & Bath Towels
  • Bath Accessories

Return Policy Overview

  • Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.

Step-by-Step Return & Exchange Process

  1. Submit a Request: Within 15 days of delivery, contact our customer support team at [email protected]. Use the following template to ensure a quick processing of your request:

    Email Subject: Return/Exchange Request – Order #[Your Order Number]
    Email Body:
    Hello DHP Sales Store Team,

    I would like to request a [return / exchange] for an item from my order.

    Order Number: [Your Order Number]
    Product Name: [Name of the Product]
    Reason for Return/Exchange: [Please provide details]

    Please provide me with further instructions and the return shipping address.

    Thank you,
    [Your Full Name]
    [Your Phone Number]
  2. Wait for Authorization & Instructions: Our team will review your request and, once approved, email you a Return Merchandise Authorization (RMA) number and the return shipping address. Please do not ship your return without an RMA number, as we cannot process unauthorized returns.
  3. Package and Ship Your Return: Securely package the item in its original packaging, include the RMA number inside the package, and ship it to the address we provided. We highly recommend using a trackable shipping service and retaining your proof of postage.
  4. Processing by DHP Sales Store: Once we receive and inspect your returned item (processing takes approximately 3-5 business days after arrival), we will notify you via email about the status of your refund or exchange.

Refund Timelines & Methods

Your satisfaction is our priority, and we process refunds promptly.

  • Timeline: Refunds are processed within 5-7 business days after we approve your return.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item.

Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to be fully posted to your account.

Exchanges

Need a different color or size? We are happy to help! To exchange an item for a different variant, please follow the standard return process outlined above. In your email, clearly state that you wish to make an exchange and specify the new product you would like. We will process the exchange once the original item is received and inspected.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will apologize for the inconvenience and arrange a free replacement or refund as quickly as possible.

Thank you for shopping with DHP Sales Store. We are dedicated to making your home beautiful and are here to ensure you have a positive experience with us.

For any questions, please don’t hesitate to reach out to our friendly customer service team at [email protected].