Term and Conditions

1. Website Usage

Our website provides information about our home furnishings products and facilitates online purchases. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Not use the website for any illegal or unauthorized purpose
• Not attempt to gain unauthorized access to any part of the website
• Accept responsibility for all activities that occur under your account

2. Products and Services

DHP Sales Store specializes in affordable, quality home furnishings including:

• Area rugs and accent rugs
• Bath products including rugs, towels, and accessories
• Bathroom storage and organization solutions
• Bedroom furniture including benches, beds, and daybeds
• Window treatments including blackout curtains, blinds, and shades
• Bed bases and box springs
• Curtain rods and hardware

We strive to accurately represent our products through images and descriptions on our website. However, slight variations in color or texture may occur due to screen settings and manufacturing processes.

3. Ordering and Payment

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled by trusted payment processors.

Order Confirmation

After placing an order, you will receive an email confirmation acknowledging that we have received your order. This constitutes acceptance of your order and formation of a contract between you and DHP Sales Store.

4. Shipping and Delivery

Processing Time

Please allow 1-2 business days for order processing before shipment.

Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 business days after shipment.

Delivery Areas

We ship worldwide except to Asia and certain remote regions. Delivery times are estimates and may be affected by factors beyond our control, including customs processing and weather events.

Import Duties and Taxes

For international orders, you may be responsible for paying import duties and taxes. These charges are not included in the product price or shipping cost and are your responsibility.

5. Returns and Exchanges

Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery for a refund or exchange, provided that:

• The item is unused, unwashed, and in its original packaging
• All original tags are attached
• You have followed the return process outlined below

Final Sale Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following product categories. All sales for these items are final:

• Bath Rugs & Bath Towels
• Bath Accessories

Return Process

To initiate a return or exchange:

1. Contact our customer support at [email protected] within 15 days of delivery
2. Wait for authorization and instructions from our team
3. Securely package the item with the provided RMA number
4. Ship the item to the provided address using a trackable service

Refunds

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Original shipping fees are non-refundable.

Exchanges

To exchange an item for a different color or size, follow the standard return process and specify your desired replacement in your email. We will cover standard shipping for the replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a free replacement or refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of DHP Sales Store or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

DHP Sales Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products purchased from us. Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the product in question.

We make every effort to ensure the accuracy of product information on our website. However, we do not warrant that product descriptions, prices, or other content are accurate, complete, reliable, current, or error-free.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Los Angeles County, California.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions or any other aspect of our business, please contact us using the information above.